Airwave and Business Support Officer

Location:

Shrewsbury (SY5) – Shropshire, West Midlands, United Kingdom

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

Shared Services Partnership

Job ID:

132530847

Posted On: 

11 December 2025

Job Details

Job Title: Airwave and Business Support Officer – HC622947 

Work Location: Vickery Building, Netley – free parking and hybrid working available

Salary: Scale 5, £30,333 – £32,613

Hours: 37 hours per week – office hours are 08:00-16:00 Monday to Friday

Contract: Permanent 

Closing Date: Sunday 11th January 2026
 at 23.59 hours

Are you looking for a new and exciting opportunity?

The Contact Management Department are looking for someone with good attention to detail and strong communication skills. You should be proactive, able to manage your own workload and be 

comfortable working independently and as part of a team.

You will be working in a multi skilled role ranging from Asset management of Police Radio Equipment/Accessories to Producing 999/101 calls for Officers/Staff or for evidential purposes in court. 

About the role

Airwave Asset Management

You will be responsible for the issuing of personal and pool Airwave Radios and accessories across Hampshire & Isle of Wight as well as providing replacements equiptment either in person or via pre-booked booked appointments. This will also include arranging warranty repairs for both Handheld and Vehicle radios.

You will have responsibility for the auditing of handheld and vehicle radios to comply with Home Office Guidelines by maintaining a safe and secure auditable system for the issue, storage and holding of all Airwave – both overt and covert – Airwave assets and documentation. You will have the opportunity to carry out station visits to assist with the Auditing and Maintenance of all Handhelds radios across Hampshire & Isle of Wight. 

You will provide an effective service for end users to offering technical support and acting as a liaison between end users and third party suppliers.

Disclosure Requests

You will be navigating and interrogating requests, Police databases and Voice recorders to supply 999/101 recordings of incidents which will be either to be used as a working copy by authorised staff/officers or for use at court.  You will also be required to redact 999/101 calls of personal information to ensure it is in line with data protection and disclosure procedures and supplying exhibited statements.

You will attend court if necessary to evidence the integrity of the system and procedures followed. 

Liaising with external forces to assist with their enquiries and conducting daily checks to ensure call recorders are operating correctly is also a key part of this role.

Please see the Airwave and Business Support Officer
 r
ole profile for more information

What’s on offer?

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package*, including but not limited to:

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-Family friendly policies supporting those with caring responsibilities.
-Generous annual leave entitlement starting at 24 days in addition to public holidays, rising to 29 after five years’ service.
-Access to a wide range of learning and development opportunities
-Local Government Pension Scheme
-Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
-Excellent wellbeing support and access to Employee Assistance Programme
-Staff representation groups and inclusion network
-Eye test vouchers
 

Application and Interview

If you’ve never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence. Candidates Guidance for Completing Application Forms

Essential Qualifications

Educated to QCF Level 2 (5 passes) OR work experience deemed to have brought the post holder to a comparable level.

Essential Experience

To have work experience in a relevant asset management environment involving office administration, good communication skills, good understanding of database technologies and good keyboard skills. 

Competencies and Personal Qualities

Please see the Airwave and Business Support Officer
 r
ole profile for more information around Competencies and Personal Qualities

Contact details for an informal discussion

the Recruitment team at police.recruitmenthampshire.police.uk
 or on 02380 451611

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.actionhampshire.pnn.police.uk

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

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