Airport Services Agent- DUS

Qatar Airways -

Vollständige Stellenbeschreibung

We are currently recruiting for an Airport Services Agent in Dusseldorf.

You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:
Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers

Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates

Assisting the Duty Officer in handling company materials and records

Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers

Ensuring passengers are assisted smoothly through airport facilities

Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit

Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained

Organizing check-in counters and coordinating documentation issues

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.


Job-related experience in customer services

High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment

High level of computer literacy

Excellent customer focus and service delivery

Good interpersonal skills and strong team orientation

Ability to work shifts is essential

You must have the legal rights to live and work in Germany to be considered for this role.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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