Job Title
Airline Account Management Principal
This role acts as a primary regional contact for our airline existing customers as well as new prospects in EMEA. This is a hunters and farmers position; the main goal is to generate new business opportunities with existing and new customers and to retain existing customers. Define and implement a business development and retention strategy for the assigned customers, through high level of service. Being the account manager in the region, they have the responsibility of working with business functions and other organizations like Product, Services, Marketing, Finance, and Legal to address customers’ requirements.
Customer Excellence
- Develop a relationship structure between the relevant levels of decision for both Amadeus and customer organizations
- Facilitate and foster this relationship to maximize information flow, influencing, lobbying and customer’s satisfaction
- Advocate customer voice into Amadeus to ensure the best service to customer
- Escalation point for customer issues when standard escalation processes have failed
- Ensure contract execution for the interest of both Amadeus and customer and liaise with legal to resolve issues
- Ensure constant alignment of implemented services, contracted services & invoices
- Monitor quality of product and service delivery to customer, escalate delivery issues, request improvements if needed
- Work independently, provides leadership and direction to other Managers and contributes to a culture of innovation.
New sales
- Drive commercial and functional projects to create value added solutions.
- Manage directly (for simple sales) or through the sales organization the targeting, sale, negotiation and contracting processes for additional products & services.
- Approve proposals, response to RFPs, delivery plans proposed by the business units.
- Ensure that CRM information is updated at all times.
- Ensure billing is correct and collection is according to plan.
Business Development & Budgeting
- Conduct high-level industry research to develop effective sales solutions
- Promote the Amadeus products and services to prospective clients , who can be outside the aviation industry
- Interact with clients to develop potential new products and services
Marketing
- Advocate customer voice within Amadeus and externally within the aviation industry
- Coordinate case studies, quotes and references with customers
- Support marketing initiatives
About the ideal candidate
- Masters university degree in economics, management, engineering or equivalent
>5 years airline experience in a commercial role, ideally revenue management
>5 years sales experience within the aviation industry
- Extensive knowledge about commercial airline IT landscape (revenue management, eCommerce, distribution etc) and processes
- Effective communication, presentation and leadership skills
- Project management skills preferred
- Fluent level of English
Working at Amadeus, you will find:
- ???? A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
- ???? A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
- ???? Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
- ???? A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
- ???? A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
- ???? A flexible working model – We want our employees to do their best work, wherever and however it works best for them.
- ???? A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
- ???? A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Is this your next step in your career?
Apply now!
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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