Air Logistics Operational Care Specialist in Brussels, Belgium

Would you like to work with one of the most successful logistics organizations worldwide? Our site in Brucargo is looking for an Operational Care Specialist. Become part of the Operational Care team, and apply now!

Your Role

The Operational Care Specialist is responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways for specific shipment in collaboration with the booking team. Executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our customer care specialists to ensure specific requirements are met (Transit Times, Carrier selection , Routings etc). All of these activities are performed in compliance with rules and regulations governing air transport and associated national protocols, executed via our operational systems.

Your Responsibilities

• Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer’s cargo;

• Manage operational tasks through our operational system and all related features;

• Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export complianceand rate and routing information;

• Immediately report problems, operational disputes or discrepancies to supervisors, managers, divisional managers or branch managers;

• Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered;

• Initiate and resolve any rate or performance discrepancies;

• Coordinate and align with the warehouse to manage cargo and handle escalations.

Your Skills and Experiences

• 1+ years of experience in air logistics is an asset – recent graduates with logistics degree are also welcome;

• Analytical & organizing skills, in combination with problem solving capabilities and eagerness to learn;

• You have a “can do” and service related mentality, including an ability to communicate and coordinate with suppliers and partners;

• Adherence to regulatory requirements accompanied by a knowledge of industry specific guidelines is a pré;

• A high level of attention to details is a must, coupled withcommunication and organizational skills;

• Candidates must demonstrate flexibility and ability to work under pressure;

• Fluent communication (written and oral) in English is a must. Good knowledge of Dutch and French is an added value.

• Available for 40h / week.

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Good Reasons to Join

We offer you a challenging position in a dynamic working environment where development and progress are important. You will start with a permanent contract at a competitive salary (PC 226), supplemented by meal vouchers, hospitalisation and group insurance.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.