Air Gateway Agent – Milano in Pioltello, Italy

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within – more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs – they’re chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

• Prepare master air waybills and needed documentations

• File customs documents

• Ensure smooth and timely freight process flow

• Receive and update shipment status in a timely manner

• Ensure accurate and timely data entry into our operating system

• Track and Trace Air Export shipments

• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards

• Coordinate with our contracted service providers in procuring space and services

• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others)

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

• Understand department process flow, constantly looking for areas of improved efficiency

• Meet KPI standards, as per the company’s procedures

• Overseas communications

• 6 months to 1 year related experience and/or training or equivalent combination of education and experience

• Global logistics industry knowledge

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Good computer skills (Excel, Word)

• IATA/FIATA and Hazardous Materials certification a plus

• Fluent in English 

Expeditors offers excellent benefits:

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

Candidate must be eligible to work in UE