AI Trainer – Customer Enablement
Puzzel
AI Trainer – Customer Enablement
Copenhagen, DenmarkPuzzel: The Low-Down 🔍Puzzel is a leading provider of cloud-based contact center solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact center, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.With 26 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀Why we’re proud
‘ and top 3 globally by Frost & Sullivan in 2023 * 2023
, out of all companies they partner with in 2023! * We are working with
on salary benchmarking, to ensure pay equality and market competitivenessKey Data Points
What you’ll do 🏡💻As an AI Trainer, you will be responsible for training & supporting our customers on how to use our AI products, such as chatbot, emailbot and voicebots. You should understand our customers’ needs, have excellent communications skills, be curious about new tech, and will ideally have some experience with similar technologies in the gen AI/webchat/chatbot space.You will be working with leading AI technology, creating value on a daily basis for our clients and their customers, in a challenging and engaging work environment with great variation in tasks and domain.This role is well-suited to recent graduates of fields such as IT & Communications, Business, Digital Design or related fields.Responsibilities:
The must haves 💪
The nice to haves ➕➕➕
The locationThis role is located in Copenhagen, Denmark, with expectation of 2-3 days/week in the office; we can also accept applications from those in Aarhus though, as we have 1 employee based there.What’s In it for You? 💰
What to expect from the interview process ❔
Puzzel Values 🎯
Diversity & Inclusion 🌍We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26:74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?
, who have significantly higher-than-average talent pools of candidates from diverse backgrounds. * We are working with State Employment initiatives in
and to bring candidates through internship/apprenticeship routes and are investigating similar initiatives in the UK and Bulgaria. * By raising awareness and transparency, we are hoping to further attract a diverse workforce.We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.One Last Thing ☝🏻Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.
Brøndby, Hovedstaden
Sun, 08 Sep 2024 07:05:05 GMT
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