Aftersales Support Engineer – Commercial Heating & Cooling

Location:

West London, London, United Kingdom

Salary:

£50000 – £55000 per annum

Type:

Permanent

Main Industry:

Search Engineering Jobs

Other Industries & Skills:

Mechanical , Transport, Logistics & Distribution

Advertiser:

ETS Technical Selection Ltd

Job ID:

132714906

Posted On:

20 February 2026

Technical Aftersales Support Engineer/EUROPE (Commercial Air-Conditioning, Heating & Refrigeration) – west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)

(CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)

A new vacancy for a Techncial Aftersales Support Engineer with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The Technical Aftersales Support Engineer will be required to continuously develop his/her knowledge in the technical specification of the company’s products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.

Key responsibilities will include:

* Technical aftersales support to distributors, consultants and end users.
* Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel).
* Submit reports for technical supports for site visits.
* Promote new refrigeration products.
* Introduction of new products highlighting the features and the benefits.
* Create presentations and enlighten the features and the benefits for customers / distributors.
* Calculate the products’ performance and/or cost-saving benefits.
* Prepare company technical support documents.
* Propose ideas to improve technical documents for distributors.
* Create new service tools Register subsidy schemes / certification programs.
* Register new products with national subsidy schemes, quality certification schemes and other country requirements.
* Arrange and support random tests as required.
* Collect market information / surveys for new products, benchmark and analyse competitors’ new products.

Key candidate requirements:

* A technical qualification in a relevant Engineering discipline (such as HVAC/R, Mechanical Engineering, etc).
* At least 2yrs experience in a technical support role working with HVAC/R products & systems.
* Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration.
* Eligible to work in the UK and travel in the EU without restrictions (either now or in the future).
* Strong interpersonal and communications skills.
* Strong problem-solving skills.
* Understanding of customer requirements.
* Presentation skills.
* Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)

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