Job Purpose
The Aftermarket Trainer is responsible for delivers training directly in the operational environment (e.g., workshops, service centers, customer sites, or sales locations). The role focuses on practical, on-the-job learning and performance improvement.
Job Duties and Responsibilities
1. Training Delivery (On-Site)
• Conduct training sessions in real work environments
• Demonstrate tools, equipment, processes, or systems
• Provide step-by-step, hands-on instruction
2. Practical Skill Development
• Coach trainees while they perform actual tasks
• Ensure trainees can apply knowledge in real situations
• Bridge the gap between theory and practice
3. Customer & Partner Support
• Train customers, dealers, or service partners
• Ensure correct product usage, maintenance, or repair
• Support onboarding of new partners or technicians
4. Troubleshooting & Technical Guidance (hot line)
• Assist field teams with complex issues
• Provide immediate support during critical situations
• Share best practices based on real-world experience
• Operate the technical hotline
5. Feedback & Continuous Improvement
• Collect feedback from trainees and field teams
• Identify skill gaps or recurring issues
• Recommend improvements to training programs and materials
6. Standardization & Quality Assurance
• Ensure procedures are followed correctly in the field
• Promote company standards, safety, and quality practices
• Align field execution with corporate guidelines
7. Reporting & Communication
• Report training activities and results
• Communicate field insights to training managers or HQ
• Support updates of training content based on field reality
Education and Qualifications
• Minimum of 5 years’ experience preferred in Engineering, Quality, Sales, Product Planning, Training, or a combination of the three or as Automotive mechanics.
• Education: Bachelor’s / high school degree in mechanic field.
• ISO/TS-16949 or QS-9000 knowledge and experience
• Fluent in (speaking and writing) :
o Mandatory: English and German
Skills and Competencies
• Strong presentation and facilitation skills, with the ability to effectively engage both small and large audiences.
• High level of manual dexterity.
• Proven ability to integrate a broad portfolio of Aftermarket products into cohesive and customer-focused training presentations.
• Demonstrated capability to identify emerging training needs and proactively develop relevant learning materials.
• Proficiency in blueprint reading and geometric dimensioning and tolerancing (GD&T).
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated collaboration and problem-solving ability.
• Ability to work effectively both independently and as part of a team.
• Professional, customer-focused communication style with strong written and verbal skills.
• Strong interpersonal skills with the ability to build relationships, influence stakeholders, and resolve conflicting interests.
• Proven track record of effective team collaboration.
• Willingness and ability to travel domestically and internationally up to 50–75%.
• Adaptability and cultural awareness.
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