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Role Summary:
As a service supervisor you are responsible for the management of all operational aspects related to warranty, service/ repair/ TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well as ensuring and improving customer satisfaction.
Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.
Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.
Responsible for coordination between the cross functional teams, assess risks
Flowserve counts on the Customer Service Supervisor to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. Flowserve counts on the Field Service Manager to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. The position anticipated travel to customer sites is organizationally based in the global Quick Response Centre (QRC) of FCD
Responsibilities:
Support of existing customers and acquisition of new customers in coordination with the sales department related to after-market.
Requirements:
Some travel may be required.
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