After-Sales Advisor Trainee

Are you our new After-Sales Advisor Trainee? 

We are always open to meet bright Graduates like you to join our Operational Marketing and Customer Engagement Departments. As a Trainee, you will join MSX Talents Acquisition Program and get in the world of consultancy services for the automotive industry! 

How will your job look like 

The aim of the team is to support our automotive clients and build final customer loyalty. You will be in direct contact with a portfolio of partner dealers, by sharing their database. Your main tasks will be: 

• Getting in touch by phone with final customers to manage ordinary and extraordinary maintenance visits
• Achieving individual and team targets for confirmed visits
• Guiding customers through the services that the workshops’ network offer to ensure a great customer experience
• Gathering customers’ feedback by data entry on Excel

Who are you? 

We would love to welcome a new colleague passionate about the automotive field, oriented to customer care and taking the good dose of initiative to achieve results. Our ideal Trainee has a Bachelor’s in Economics, Communication or Humanities, as well as: 

• Computer literacy, especially MS Office
• Italian native speaker level and good level of English (other European languages will be an asset)
• Previous experience in Customer Care (front-desk or back-office) will be a great plus

Working pattern 

• Monday-Friday (hybrid)
• 40 hours per week
• Rome

What’s in it for you? 

When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. 

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. 

About MSX 

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: 

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please visit https://careers.msxi.com. 

Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now. 

If you are interested in this job opportunity, please apply on https://careers.msxi.com/job/Junior-Automotive-Warranty-Support/1044004000/ where you can learn more about us. 

Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR) 

MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03. 

Only selected candidates will receive a direct response. 

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