Adv Customer Service Support Snr Manager

Job title:

Adv Customer Service Support Snr Manager

Company:

Oracle

Job description

Job Description:Lead and manage team of Datacenter Technicans, responsible for the availability of Oracle’s Cloud Infrastructure in data centers for our Spain region.
In addition responsible for leading a team of Customer Success Engineers and Field Technicans assigned for delivery of on-site break & fix, installations and proactive services in a defined territory.The role involves significant communication at all levels internally and externally.Requires a 7×24-hours commitment to participate in the manager on duty oncall rotation program.This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and HW Field Support territory.
You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.Career Level – M3Responsibilities:

• Manage the day-to-day operations in Cloud Hardware Support of all

data center sites under your area, in a 24/7 mission critical environment. * Responsible for ensuring timely delivery of services/tasks

• Effective upwards reporting of progress, KPIs, and incidents.
• Primary point of contact for the Data Center Manager
• Primary point of contact for customers and partners responsible for facilitating customer relationships and providing advice and assistance XLOB on diverse customer situations and escalated issues.
• Negotiating and coordinating with local vendors, and will be expected to drive performance and expectations.
• Grow your teams, provide progression, leadership, guidance, and training to allow them to excel.
• Driving a culture of continual improvement and learning throughout everything you do.
• Participate in Talent review process, performance management, and other topics pertaining to effective people management.
• Understand how to manage IC’s for the best outcome and self-sufficiency.
• Critical thinking, and always wondering how to scale things up.
• Drive appropriate recruitment in your area at a fast pace, ensuring the employment of high-quality team members with a passion for excellence.
• Work closely with Human Resources and any local Environment Health and Safety to ensure the best possible relationship and care for Oracle employees.
• Focus and prioritize appropriately on what is most important at any point in time and ability to task-shift rapidly.

About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

Expected salary

Location

España

Job date

Sun, 12 Jan 2025 05:40:26 GMT

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