* NVQ Level 3 or equivalent plus practical experience.
* Knowledge of Safeguarding Adults processes, thresholds, and eligibility criteria for adult social services.
* Understanding of mental capacity assessments.
* Comprehensive knowledge of administrative procedures and systems.
We are seeking a Safeguarding Coordinator/Administrator to be based in our office in Wembley to play a vital role in ensuring the well-being and safety of vulnerable adults in our community.
Job Purpose
* Professionally handle phone calls, emails, and correspondence to the Safeguarding Adults Team, addressing simple queries and escalating complex ones to the Safeguarding Adults Risk Manager.
* Refer cases that do not meet the adult safeguarding threshold to appropriate services.
* Process safeguarding concern work steps on Mosaic.
* Communicate the outcomes of safeguarding concerns and other referrals to referrers.
Key Responsibilities
* Identify and initiate office support tasks, ensuring proactive cover for colleagues when needed. This includes meeting arrangements, note-taking, minute-taking, and data management.
* Apply council-wide administrative processes to support service delivery, such as sending letters and maintaining accurate records.
* Maintain and update IT systems, including corporate databases like Mosaic, ensuring data accuracy for statutory returns and local datasets.
* Scan, upload, and securely dispose of documents following Data Protection Act requirements.
* Professionally handle incoming calls, emails, and correspondence, redirecting queries as appropriate.
* Respond sensitively to enquiries from professionals and customers, considering individual circumstances.
* Maintain strict confidentiality of all records and adhere to safeguarding and data protection guidelines.
* Positively contribute to the delivery of the service, demonstrating flexibility to achieve the council’s objectives.
* Monitor incoming work folders and highlight priority cases to the SARM.
* Gather initial information to support referral decisions and ensure communication of referral outcomes.
If you are interested in this role and would like more information me, Jessel Samba telephone on # 940 # Ext 7153 or send your CV in word document to #
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