Administrator – Planning / Scheduling

Location:

Maidstone (ME15) – Kent, South East, United Kingdom

Salary:

Up to £24500 per annum + + Overtime + Benefits

Type:

Permanent

Main Industry:

Search Secretarial, Office & Administration Jobs

Other Industries & Skills:

Administrative Support

Advertiser:

K H Recruitment Limited

Job ID:

131110280

Posted On:

17 September 2024

We are currently working with a specialist engineering business based in Maidstone.

Due to ongoing growth, they are currently seeking an Administrator to join their established team on a full-time, permanent basis.

Working closely with all operational departments, the Administrator will be responsible for assisting with day-to-day operations, scheduling of works and service-related activities for the engineering team, and acting as a support function to operations management and supervisors.

Responsibilities will include:

* To provide outstanding Customer Service at all times and answer incoming calls and emails professionally
* Raising work orders for all customer callouts, PPMs, and associated tasks
* Scheduling engineering calls, PPMs and quoted works assigning engineering resources to tasks ensuring the SLA of the task is achieved, and booking works with the site
* Applying for all appropriate permits/hire of equipment to ensure completion of tasks
* Working together with the Contract Administration team to monitor the engineer’s work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
* Monitor and update all relevant customer portals as and where needed with updates on the status of open jobs

The ideal candidate will be able to demonstrate:

Previous experience working within a busy office environment
Good IT skills including use of Word and Excel
Excellent communication skills
Excellent telephone manner
Excellent interpersonal skills
Numerate
Good UK geographical knowledge
Ability to work independently as well as part of a team
Reliable and highly self-motivated
Able to actively build and develop relationships with both colleagues and customers

This is a fantastic opportunity to join a growing business that can offer progression and career development.

Hours for this role are Monday to Friday 8.30am-5.30pm

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