Contract type: Full-time, fixed term 01/06/2023 until 31/08/2023
Salary: £22,000 per annum
We are looking for an Administrator to join our Student Experience team over the summer (June-August) to support with varied administrative services and assist students across our International Study Centres. The role includes delivery of an Interview service to assist students in their applications to obtain visas to travel and study in the UK.
The ideal candidate should be detail-oriented, able to multitask under pressure, and an excellent communicator. Experience in a customer-focused role, strong communication skills, and proficiency in MS Office are essential.
This an exciting opportunity to gain experience with a leader in global education and build a brighter future for international students
ABOUT THE ROLE
Interviewing students in line with the provided frameworks and instructions, in order to deliver a professional and supportive experience
Capturing interview outcomes using the prescribed templates, and capturing feedback that is factual, useful and in line with company expectations
Issuing communications in relation to Pre-CAS interviews from initial booking of the interview slot through to feeding back interview outcomes to students
Capturing of relevant information to support the interview process, in particular feeding back issues and trends to management and key stakeholders
Delivery of administrative support as part of a centralised Post-Arrival service, primarily supporting the campus and colleagues with administrative duties
Quality checking of student information prior to issuance to sponsors
Liaising with ISC staff to identify needs and offering campus-based support where required.
Experience of working in a customer service environment with an administrative skillset
Detail conscious and ability to follow detailed processes to a high degree of accuracy
Ability to prioritise and multitask under periods of challenging workload and stay calm under pressure
Strong communication and interpersonal abilities
Excellent problem solver capable of making decisions independently
Competent user of MS office, especially Excel and Outlook (essential)
Availability to work over the summer period between June and August
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
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