Administrator

Location:

Aylesbury (HP17) – Buckinghamshire, South East, United Kingdom

Salary:

£26497 per annum

Type:

Permanent

Main Industry:

Search Secretarial, Office & Administration Jobs

Advertiser:

Pertemps – Aylesbury

Job ID:

130641780

Posted On:

11 June 2024

Administrator – Aylesbury

Pertemps Aylesbury is currently recruiting for a Administrator for our client based in Aylesbury.

Our client is looking for a Administrator to join our team and report directly to the Contact Centre Manager. Working as part of a small team the Administrator handles enquiries for a series of community programmes and initiatives to help people.

Hours: 8:45am-5:30pm

Salary: £26,497.25

Duties:

– Making outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
– Confidently answer a wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
– Ensuring the safe handling of customer-sensitive personal data at all times in line with the company data protection policy
– Working effectively with internal departments and industry partners to help deliver our full range of services.
– Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
– Maintaining and updating the electronic work management systems in a timely and accurate fashion
– Ability to recognise and act upon priority works to ensure we maintain our SLAs

Requirements/Skills:

– Excellent verbal and written communication skills
– Calm and professional manner when dealing with complaints.
– Accuracy in reporting and administration
– Comfortable with using IT platforms.
– Ability to deal with difficult calls

Company Benefits:

– 25 days + bank holidays
– 2 paid volunteering days
– Pension
– Discounts

If you would be interested, in this role, then please apply or call Corinne at Pertemps.

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