Administration Support Assistant

Administration Support Assistant

• Sector: Charitable
• Location: Penrith
• Job Type: Full-time, Hybrid
• Salary: Competitive with amazing benefits

My client is looking for an Administration Support Assistant to join their growing team. They operate in the North of England with modern offices located in the heart of Penrith, and they offer a role that includes a variety of administrative tasks, client interaction, and data management on CRM systems. This position is ideal for someone who is detail-oriented and enjoys working in a supportive and dynamic environment.

Day-to-day of the role:

• Handle client correspondence via email and phone with a high level of attention to detail.
• Book appointments and training courses for the senior team.
• Manage company queries efficiently and direct them to the appropriate departments.
• Provide a welcoming point of initial contact for the service.
• Record information accurately on the CRM database.
• Understand and input complex information into the system with precision.
• Receive incoming calls in a sensitive and professional manner.
• Provide information to clients in an appropriate and clear way.

Required Skills & Qualifications:

• Some experience in using Excel and CRM databases.
• Excellent attention to detail.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritize effectively.
• A welcoming and professional telephone manner.
• Experience in handling sensitive information with discretion.

Benefits:

• 23 days annual leave plus an additional 3 company days (normally taken at Christmas) plus Bank Holidays, increasing by one day per year up to 30 days.
• Contributory pension scheme.
• Wellbeing benefits.
• Hybrid working model, allowing for a balance between office and home working.

To apply for this Administration role, please submit your CV using the following link or contact the Reed Carlisle office for more information.