Admin Recovery Officer

Location:

United Kingdom

Salary:

£23800 per annum

Type:

Permanent

Main Industry:

Search Customer Service & Call Centre Jobs

Advertiser:

Priority Recruitment Services

Job ID:

131752911

Posted On:

02 April 2025

Job Title: Admin Recovery Officer
Location: Birmingham
Pay Rate: £23,800 per annum
Shift and Schedule: Monday – Friday 9am – 5pm

We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years.

This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.

What’s in it for you?

– Competitive salary of £23,800 per annum
– Company pension plan
– Life assurance plan
– 28 days of paid annual leave
– Career development opportunities and training

Responsibilities:

– Reviewing and actioning accounts at various stages, ensuring appropriate progress.
– Updating computer records following enforcement visits, telephone calls, or correspondence.
– Negotiating payment arrangements in line with client guidelines.
– Handling correspondence, including composing bespoke responses.
– Managing telephone inquiries from clients, debt advisory groups, and third parties.
– Assisting walk-in customers and authorised third parties in resolving accounts.
– Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
– Understanding and advising on different forms of insolvency and their impact on regulations.
– Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.

The Ideal Candidate:

– Strong attention to detail and organisational skills
– Excellent communication and negotiation abilities
– Professional, empathetic, and ethical approach to customer service
– Ability to handle potentially challenging conversations in a calm and respectful manner
– Experience in administrative, financial, or customer service roles is desirable but not essential

This is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth.

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