Accreditation Manager

Location:

Reading (RG30) – Berkshire, South East, United Kingdom

Salary:

Negotiable

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Advertiser:

Ad Warrior

Job ID:

131497607

Posted On:

10 January 2025

Accreditation Manager

Location : Remote working available for the right candidate

Salary: Negotiable

Our client is a global consortium that enables the achievement of business objectives through technology standards and open source initiatives by fostering a culture of collaboration, inclusivity, and mutual respect among their diverse group of 900+ memberships. Their membership includes customers, systems and solutions suppliers, tool vendors, integrators, academics, and consultants across multiple industries

The Role

They are seeking an experienced Customer Support Manager with a sense of compliance, whose overall tasks will be account management of training companies and improvement of the customer experience.

Key Responsibilities

* Account Management for Accredited Training Course Providers by:

* Maintaining customer satisfaction balancing obligations and services
* Leading regular meetings with the top 10-20 customers and regular communication with the others
* Excellent communication including clarity, use of language and result from that communication

* Provision of customer support by:

* Mastering the existing automation, suggesting and introducing new tools.
* Mastering the requirements and provide prospects and customers information matching their needs

* Manage customers through the accreditation process by

* Operating accreditation services and product certification programs using defined sets of operational procedures

* Continuous improvement of the customer experience, leading in:

* Ease of doing business
* Simplification of processes
* Improvement of communication means and content ensuring that customers understand the requirements and provide the required information

Skills and Qualifications

* Highly skilled and experienced in international customer experience
* Experience of IT training market and service/activity coordination and planning
* Experience in International Teamwork and use of virtual communication skills
* A team player curious and eager to learn
* A contributor, confident enough to take all kinds of tasks when necessary
* Comfortable to use a large range of tools, software and means and skilled to suggest new ones

Benefits

* Opportunity to work on industry-leading standards.
* Collaborative and innovative team environment.
* Competitive compensation and benefits.

If you feel you are a suitable candidate and would like to work for this reputable company, then please do not hesitate .

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