Account Service Manager (Geospatial Solutions)

Location:

London City and West End, London, United Kingdom

Salary:

38000 – 45000 Per Annum None

Type:

Permanent

Main Industry:

Search Aerospace Jobs

Advertiser:

Expert Employment

Job ID:

131351220

Posted On:

22 November 2024

We are looking for Account Service Manager based in London to ensure customer satisfaction and successful delivery of geospatial intelligence products and services. The role involves managing customer relationships, addressing concerns, and coordinating with internal teams to meet contractual commitments and foster account growth.

Responsibilities:
Serve as the main point of contact for technical and operational support, escalating issues as needed.
Build strong customer relationships, proactively resolving issues and ensuring satisfaction.
Collaborate across teams to solve customer problems and represent their voice.
Analyse customer data to recommend solutions and ensure key performance indicators are met.
Inform customers about new products and features.
Identify opportunities for upsell and new revenue, and communicate these to sales teams.

Requirements:
Bachelors degree or equivalent, with 3+ years in customer facing roles.
Strong understanding of technical platforms, software, and geospatial solutions (GIS, remote sensing, image processing).
Ability to adapt to shifting priorities.
Expected travel

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