Sage
vacanciesineu.com
Account Manager
Job Description:
Join our team as an Account Manager, and make a significant impact on our customer’s success.
As an Account Manager at Brightpearl by Sage, you’ll be the driving force behind our customers’ business growth. Taking charge and successfully managing upsell and renewals for your allocated accounts. You’ll work effectively under pressure to ensure deadline are met, whilst providing the best experience possible for your customers.
What’s in it for you?
We have a flexible approach to working and embrace diversity and inclusion. You’ll be part of an amazing team of people, who share experience and are motivated by growth and development. You’ll have the opportunity to progress your career with Sage, whilst making a difference and impacting change for our customers.
Location
This role is open for our Bristol, Newcastle and Winnersh location. Office working is required (2 days per week).
Key Responsibilities:
Summary of your day-to-day?
You’ll successfully manage your customer accounts, continually providing advice and guidance, responding to client questions in a timely manner and add value to their subscription. You’ll provide periodic business reviews, manage escalations, identify upsell opportunities and work with customers to achieve their goals via success plans. You’ll negotiate existing contract terms and ensure customers are set up for success with the right package tailored to them.
Minimum Requirements:
• Experience of account management and contract negotiations.
• Adaptable and able to work with multiple internal stakeholders.
• A passion for customer success, and a previous background in supporting ERP / Accounting Software / Inventory solutions.
• Excellent Organisational and project management skills.
• Proven leadership and problem solving skills.
Your benefits
• Benefits video –https://www.youtube.com/watch?v=TCMtTYUUiuU
• Comprehensive health, dental and vision coverage
• Work away scheme for up to 10 weeks a year
• On-going training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working
#LI-SW1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Bristol;Newcastle;Winnersh
Work Place type:
Hybrid
Advert
Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
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