Account Manager in United Kingdom

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Who we are:

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences – no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.

Position overview:

We are now looking to hire an Account Manager (f/m/d) corporate travel, based in the UK. This new hire will play an important role as we continue to grow and expand our client base. In this role you will be responsible for managing a portfolio of customers in UK, developing relationships with those clients, and growing the share of travel spend with Egencia. The Account Manager will also need to show period-over-period revenue growth, long-term profitability and client retention.

Responsibilities:

• Manage relationship with customers and collaborate with internal and external stakeholders to develop and administer short and long-term key strategies for program development and maturity

• Grow Egencia customers’ profitability by selling new services and products

• Manage customer expectations and complaints, liaising where appropriate with internal departments e.g. operations, technology and finance

• Provide support to sales and implementation to ensure a successful program launch

• Aggregate, analyze and communicate client feedback to support future product development initiatives

Skills/Qualifications:

• 3+ years experience in support of a B2B organization

• Account management experience in Corporate Travel industry is a plus

• Ability to analyze data and make strategic recommendations

• Comfortable working under pressure

• Welcoming the challenge of a fast-paced changing environment

• Experience working in a virtual environment is a plus

• Demonstrated ability to understand, market and support online product

• Strong communication skills to concisely communicate key issues and results in a manner appropriate to the audience

• Excellent time management, organizational and multi-tasking skills

• Ability to be flexible and work analytically in a problem-solving environment

• Ability to work autonomously, as well as working in a team environment

• Ability to travel 20%-30%

• Fluent English, other languages are a plus

Location

United Kingdom – London

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)