Account Manager in Coventry, United Kingdom

Account Manager

Location : Coventry, WSTMID, United Kingdom

Job Family : Marketing

Job Type : Regular

Posted : Jul 31, 2024

Job ID : 50688

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Job Description

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Role Summary

• Responsible for increasing market share and retaining existing aftermarket business for one of our largest customers – Rolls Royce. The position can be based out of Ansty Park or Derby to be close to the customer and will report to Greg Norris, EMEA Commercial Sales Segment Leader for SSO. The position can be based out of Ansty Park or Derby to be close to the customer and will report to Greg Norris, EMEA Commercial Sales Segment Leader for SSO. Responsible for managing customer relationships by following up on issues and opportunities through frequent communication and ensuring the highest level of customer service.

• Core Responsibilities:

• Acts as primary interface with clients by maintaining on-site presence and developing and maintaining on-going, long term relationships at all levels of the customer’s organization.

• Develops and maintains industry contacts (suppliers, customers, competitors) in a target market to retain and capture new business. Takes steps to protect and safeguard Parker’s reputation and intellectual property.

• Serves as the customer’s advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services.

• Ensures long-term profitable growth of spares, repairs, product improvements, and retrofit business of all Parker Aerospace product lines at assigned customers by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies.

• Assists in the development of proposals and agreements by gathering requirements and opportunities from customers and recommending programs that meet customers’ needs and provides an acceptable level of return.

• Defines, recommends, and pursues new business opportunities by researching different types of business to pursue, likely competition, contractual requirements, and pricing strategy (e.g. cost-per-hour agreements or incentives).

• Provides oversight of key customer performance areas (delivery, quality metrics) and partners with the divisions to maintain a high level of operational performance.

  Skills, Competency & Experience:

• Ideally a Bachelor’s degree (BA) in Marketing, Engineering, or related field.

• Indepth aerospace experience including two or more years of high-level account management, customer relationship management experience, and project and customer program management.

• Thorough knowledge of company products and services, technology, regulations, and policies related to marketing and customer support for airline, military or OEM customers.

• Knowledge and understanding of contractual terms and financial modeling (e.g. pricing; cost analysis).

• Knowledge of program management principles and related business processes and procedures, including technical and business proposal development. Proficient in the use of standard and specialized software applications and reporting tools.