Account Manager in Bristol, United Kingdom

Account Manager

Job Req ID: 31112

Posting Date: 14 Mar 2024

Function: Sales and Commercial

Unit: Business

Location:

Assembly, Bristol, United Kingdom

Salary: Competitive plus benefits

Location: Bristol or Cardiff

Why this job matters

As an Account Manager you’ll be responsible for profitably retaining, developing, and growing a portfolio of existing customer accounts.

We have three Account Manager opportunities covering:

• Public Sector Broadband Aggregation (PSBA) – the PSBA contract provides a variety of managed services to most public sector bodies in Wales, to support the success of the contract you’ll engage at senior level into public sector verticals in Wales including health, blue light, education, local authority, and other related public sector agencies.

• Jisc – the UK digital, data and technology not-for-profit organisation focused on tertiary education, research, and innovation, you’ll manage the Jisc customer relationship to drive accelerated customer growth, engagement, and satisfaction.

• Universities and housing – you’ll manage the universities and housing associations customer relationship to drive accelerated customer growth, engagement, and satisfaction.

What you’ll be doing

• Develops successful, sustainable, and profitable long-term relationships with customers, including responsibility for escalation management.

• Develops a strong understanding of the customer’s requirements and transformational roadmap.

• Ensures robust account development plans exist for each customer accurately portraying the competitive landscape and how BT is positioned within it.

• Uses extensive knowledge of BT products and services to deliver commercially sound customer solutions/managed services whilst maintaining a positive customer experience.

• Defines, develops, and owns key customer relationships and customer contact strategy and accountable for customer satisfaction improvements including increasing net promoter score within the accounts.

What we’d like to see from you

• A successful track record in delivering sales with demonstrated experience in business development, customer acquisition and solution selling.

• Although not essential, public sector experience and frameworks expertise would be beneficial.

The skills you’ll need

Customer Relationship Management

Problem Solving

Customer Insights

Decision Making

Account Management

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• On target bonus

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.