Account Manager

Location:

Solihull (B91) – West Midlands, West Midlands, United Kingdom

Salary:

£34000 – £36000 per annum + Company Car + Bonus

Type:

Contract

Start Date: 

ASAP

Contract Period: 

Maternity Cover

Main Industry:

Search Recruitment Jobs

Advertiser:

Randstad

Job ID:

126805260

Posted On: 

20 April 2023

Account Manager – FTC (Maternity cover)

Solihull, Birmingham

GBP34,000 – GBP36,000 + Bonus and a company car

Randstad Inhouse Services (RIS) is looking for an experienced Account Manager to ensure the smooth running of the operation across our site in Solihull, on a key account in the division, Jaguar Land Rover. There is a fantastic team of 7 Account Specialists you’ll be managing, and be responsible for their growth and development.

Key responsibilities:

* People management across the site.
* Client relationship building and management
* In cooperation with the Randstad Continuous Improvement team promote new business opportunities to the client (e.g. cost savings, process improvement, tech roll outs, overall enhanced quality of service etc)
* Managing a team of Account Specialists, as well as experience in high volume recruitment – in any industry
* Deliver regular business reviews to key stakeholders within client base, and feel comfortable leading meetings and presenting to high level stakeholders
* Supporting team with day to day activities such as recruitment and selection and management of ER cases.
* Basic knowledge of ER/HR is required to carry out investigations and disciplinaries
* Produce relevant and timely management information (MI) for each site.
* Conduct monthly 1-1s using great conversations to drive performance.
* Experience of managing a multiple client base and onsite locations is preferable but not essential

KPIs:

* Client satisfaction: Contractual SLA Fulfilment (shift fulfilment, absence, attrition, invoice accuracy) , pool capacity, recruitment plan, new starter fulfilment rates, client satisfaction survey.
* Turnover: Added value, operating lean process, talent satisfaction
* Team engagement: 1 to 1’s, coaching and development
* Cost savings: Track account specific

Required experience:

* End to end recruitment process across a variety of roles, at a number of sites and or clients
* Minimum 2 years experience in a similar role
* Proven experience managing a high volume staff workforce
* Interpretation, collation and delivery of Management Information (MI) through regular onsite visits and formal business reviews
* Use of a range of Microsoft/google packages including Excel/Sheets and Powerpoint/Slides.
* Proven people management experience including: Challenging conversations, showing empathy when required, Performance management & 1-1’s,

If you want to join one of the world’s largest recruitment organisations, please do get in touch today with Henry by applying today!

Randstad is committed to equal opportunities for all and will not discriminate based on an individual’s sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please Apply #

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