Job description
Desk-Based Account Manager ( based in North London )
Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable
£28,000-£32000 Base + Comms + Pension
Main focus: Managing and growing existing customer accounts (phone/email/video).
Key Responsibilities: Account manager and New business
Maintain regular contact with assigned client accounts Build strong relationships to improve retention Identify upsell and cross-sell opportunities Renew contracts and manage pricing discussions Handle customer queries and resolve issues Track account performance against targets Update CRM systems and sales reports
Main Focus
Renewals (SIMs, broadband, hosted VoIP) Upsell (higher bandwidth, additional users, cyber add-ons) Reduce churn
Primary Goal:
Retain customers and increase revenue from existing accounts as well as new business
Focus is on retention + account growth ,
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