Account Executive – Milan

Role Description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world! Booking.com is seeking a full time Account Executive for our lovely Milan office.

Role Description:

As an Account Executive your main task will be to provide support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. You will also build the accommodations webpages and train the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply.

Please note, this role is hybrid, with 40% of your time spent in our office in Milan.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in your region by telephone to assist with the development of Booking.com’s business;
• Leading a portfolio of partners where you are their primary point of contact, answering questions, and following up when needed;
• Help identifying new potential partner leads and pass these leads on for further follow up;
• Maintaining a stable relationship with our partners (i.e. frequent performance calls and contact to ensure they offer Booking.com’s customers the best availability and competitive pricing);
• Become an expert in Booking.com’s products so the benefits and usage of our platform can be explained in detail to our partners;
• Finding opportunities for partners that will help improve Booking.com’s business by using its segmentation to prioritize;
• Receiving Customer Service issues related to the managed portfolio and solving these in the most efficient manner for the business, partner, and customer;
• Supporting the organization of events, such as workshops and webinars for partners, including attending and participating in partner events;
• Dealing with Inbound calls and written requests from accommodation partners
• Showcasing team spirit for team / office related projects & adhoc tasks based on company priorities and business needs.

Qualifications & Skills:

• Excellent face-to-face and telephone communication skills;
• Proficient English & Italian speaker and writer;
• Affinity/experience within e-travel and/or hotel/travel industry is a plus;
• Pro-active, sense of responsibility and can work independently;
• Great teammate, motivated and enjoys to work in e-travel and hospitality
• Currently authorized to work in Italy

Benefits & Perks – Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts – up to 1400 per year – for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:

This section should provide:

• Let’s go places together: How we Hire
• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Please note: Our Recruitment team are based across different locations in EMEA – please ensure you submit your resume written in English.

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