Accommodation Solutions Assistant RBKC608377

Shared Services Partnership

London City and West End, London, United Kingdom
Main Industry:
Search Finance, Banking & Insurance Jobs
Other Industries & Skills: 
Customer Service & Call Centre Information Technology
Shared Services Partnership
Job ID:
Posted On: 
20 April 2023

Job Summary:

Salary range: £26,193 – £28,419 pro-rata, per annum (actual salary £21,826 – £23,681 per annum) (Pending pay award) 
Work location: London 
Hours per week: 30 
Contract type: Permanent
Vetting requirements: Standard DBS check 
Closing date: 21st May 2023 
Interview date: Week commencing 29th May 2023

About Us:

Provide vital support to residents in need of accommodation and resettlement

At the Royal Borough of Kensington and Chelsea, we put local people and businesses at the heart of everything we do, working in partnership with them to provide quality services that are responsive, effective and efficient. Committed to acting with openness, honesty, compassion and humility, we aim to listen and understand in a way that is respectful, encourages involvement and meets the needs of all our communities.

The Role:

In this brand new part time role, you’ll provide vital support to the Accommodation Solutions team in a busy, fast-paced environment, responding to email and telephone enquiries from residents and accommodation officers. Sending out standard notification letters, assisting with the assessment of suitability when offering accommodation, helping to organise the storage of goods and removals, referring clients to temporary accommodation or outside agencies – these are some of the other tasks you’ll perform, but your work won’t stop here.

We’ll also expect you to assist with the organising of team meetings and the writing of minutes, help to collate data and administer applications, and close accounts when necessary. You’ll be working closely with our clients, some of whom will be in difficult and challenging situations, so you’ll need to be patient, sympathetic and diplomatic as you help them navigate their circumstances. But the team you’ll be joining is extremely friendly and collaborative, so you’ll never be on your own, and advice and support will always be on hand.

Please refer to the
Job Description for more information. 

About You:

With knowledge of the housing and accommodation sector, you’ll be a superb communicator and listener, the sort of person who can adapt their approach to circumstances and gain the confidence and trust of our clients. Capable of building positive relationships with all members of the team and with external agencies, you’ll be a natural problem solver with the skills to meet tight deadlines while working with confidential and sensitive information. A confident user of IT, with a particular emphasis on the MS Office suite of software, your strong customer focus means that you’ll always put others first.

You should have GCSE passes in English and Maths or equivalent qualifications, and in addition to possessing the ability to achieve targets, goals and standards, you’ll be open to change, ready to share best practice and committed to working in partnership at all levels. An approachable and accessible colleague, we’ll also expect you to demonstrate an understanding and commitment to our policies in relation to equal opportunities, customer care and service delivery, and be capable of implementing these in the workplace.

Join us, and you can look forward to a package that includes a competitive salary, a high-quality pension scheme and generous annual leave plus bank holidays. And as a key member of our team, you’ll also have plenty of opportunities for development and progression within our organisation. We’re committed to promoting equality and respecting diversity, and welcome applications from all sections of the community. We’re a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Please apply online explaining how you meet the requirements set out in the person specification and job description. CV’s will not be considered for this role.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.



Application process

Please do not upload any documents, including CVs/Covering Letters or supporting statements, as these documents will not be reviewed and could result in your application not being shortlisted.

You should describe how you meet the person specification requirements for the position you are applying for in Section G of the application form.

Additional information

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

We engage our staff with a variety of learning types including face-to-face and virtual learning because we want to ensure our staff understand our values and behaviours, grow their skills and develop their careers.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

We do not accept speculative CVs from any source.

Please note, we will primarily contact candidates by e-mail throughout the recruitment process, please monitor your email junk / spam folder as our system generated emails may be allocated to these folders by your email settings.

If you experience difficulties with the recruitment application process, the recruitment team by email:


To help us track our recruitment effort, please indicate in your email/cover letter where ( you saw this job posting.

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