5G Unified Communication

Role purpose:

Within Italy Services Operation team the candidate will be responsible of 2nd level support of IMS applications (mobile Corporate VPN, One Net, advanced voice services). 

Within the team, the role is responsible of reactive and preventive maintenance and support of engineering and delivery teams in deploying new technologies and services ensuring that the implementation respects resiliency and monitoring standards.

The role defines guidelines and performs trouble-shooting activities as well as maintenance routines to avoid outages and guarantee service continuity with incidental service restoration. Out of hours support if necessary being part of a 24 x7 standby rota.

In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions. The Specialist manages the vendor for technical support services and interacts with Engineering and other Operation teams to provide Network stability to meet and exceed the expected performance KPIs.

Key accountabilities:

• In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, to achieve service and performance restoration.
• Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. Daily Walkthroughs and Health checks for Service Platforms work components
• Solve service-related Customer Complaints within SLA. Tracing and debugging on various service platform components. Complex traffic and E2E service trend and protocol analysis
• Knowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training
• Assure planned work activities and upgrade of Services platform components with zero incident. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities

Key deliverables:

• Network availability/stability and quality and reaction time to incidents
• Timely delivery of network rollout
• Efficiency achieved in managing network operations activities

Core competencies, knowledge and experience:

• Detailed understanding of main network and Telco protocols like IMS/SIP, SS7 (MAP, Camel), diameter, LDAP, SOAP.
• Telco services analysis and troubleshooting in problem and change management. Analyse and interpret traces (e.g Wireshark traces, network element traces, logs).
• Good knowledge of mobile network architectures 2G/4G/5G, VoLTE
• Knowledge of Web Application and Web Services management
• Team working oriented and ability to work across multi-functional and cultural boundaries with problem solving skills and attitude to manage emergency situations to deliver results and improve performance
• Good communication skills, English (spoken and written), Italian (spoken and written).

Must have technical / professional qualifications:

• University degree: faculty of Electronics, Telecommunications and Information Technology
• Min. 2 years of experience in Telecommunication on similar position.
• Hands on experience with Telco Service components
• Scripting knowledge (Linux, Python, Ansible) desirable

Who we are

You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.

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