3rd Line IT Engineering Specialist

3rd Line IT Engineering Specialist

Job Req ID: 38005

Posting Date: 16 Aug 2024

Function: Business Services & Operations

Unit: Business

Location:

Riverside Tower, Belfast (N.I), United Kingdom

Salary: Competitive salary + Great benefits

Job Req ID: 28005

Posting Date:14/8/2024

Function: Infrastructure Engineering

Location: Belfast

Why this job matters

As our 3rd Line IT Cloud & Infrastructure engineer, you’ll be providing support and delivery of infrastructure in Business Managed Services (BMS). You’ll work with Automation, Enterprise Systems Management (ESM) and Continuous Integration and Continuous Deployment (CICD) technologies, executing the vision of key technologies within the infrastructure landscape.

You will be an innovative, engaging and driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.

What you’ll be doing

• 3rd line support to underpin the shared services support model

• Deliver successful technical resolutions to complex customer issues escalated by 2nd line support teams within agreed Service Level Agreements (SLA)

• Implement solutions in a timely manner to ensure service level agreements are met

• Engaging and escalating complex issues with 3rd party vendors for advanced troubleshooting and problem management

• Planning of complex change with first time successful delivery to ensure sustained service across wide ranges of products and solutions

Essential skills

Troubleshooting

Cloud Computing

IT Infrastructure

Incident Management

Managed Services

What we would like to see on your CV

• Proven experience of technically supporting live operations in a managed services environment

• Detailed understanding of emerging technologies across the managed services portfolio

• Intermediate / advanced certification or equivalent experience in at least 3 of the following: AZ 104 (Microsoft Azure Administrator), AWS Cloud practitioner, MCSE, Windows Server Operating System Management (W2008R2-Win2022) including Active Directory, Certificate Services, DHCP Server, DNS Server or VMware (VCP)

• You’ve previously worked in an environment that adheres to ITIL best practices

• The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway – you may just be the right candidate for this or other roles in our wider team.