3rd Line BPS Engineer

Infrastructure Continuity Engineer

Bracknell

Your role will involve remotely managing a geographically diverse web and email gateway as part of an established team. A large part of the role will be resolving faults that are escalated by our 2 nd line engineers. There is also a requirement to implement service changes to the production environment. Additional responsibilities include, providing continuity between an established 3 rd Line Team and the 24/7 support team, producing how to guides and liaising with other dependant parties.

Your transferable skills and experience:

• A proven track record as an infrastructure engineer in an operational environment.

• A good breadth of technical skills across an enterprise environment, ideally being able to demonstrate skills in certificate management, proxy and email solutions, application support, server management.

• Self-motivation. Be able to identify improvements for process and best practice, with a drive for continuous improvement.

• Have the ability to work well within a team and develop a positive working relationship with other resolver teams throughout the organisation.

• Have good and clear communications when interacting with peers, management, other resolver teams, and customers.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have transferable skills/ background in enterprise IT design this could be the next opportunity for you.

Your benefits:

• 25 Days annual leave plus public holidays (3 flexible)

• Pension – Double matching contributions of up to 10%

• Life assurance

• Companywide incentive plans

• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

• Perks at work – employee discounts

• Employee assistance programme / virtual GP

• Private medical

• 10% monthly payment for holding the required security clearance level.

Recruitment process

The recruitment process consists of one face to face interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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Requisition ID : 25123