2nd Line IT Support

Location:

Sittingbourne (ME9) – Kent, South East, United Kingdom

Salary:

Up to £35000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Bluetown

Job ID:

132554323

Posted On:

17 December 2025

Job Title: 2nd Line Support

Location: Ridham Dock Road, Sittingbourne and other sites in the southeast as required

Salary: GBP35,000 per annum

Job type: Full Time, Permanent

Working Hours: 40hrs, Monday – Friday

Countrystyle’s mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.

About the role:

To provide technical support across all sites and contracts including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.

Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.

Key Responsibilities:

* Maintain systems, resolving any general workplace IT issues
* Deliver IT projects, such as new workflow, including carrying out of testing
* Maintenance of Company hardware, including the set up or replacement of computers, monitors and tablets
* Monitoring of the network for all sites
* Monitor all telephone contracts for landlines, mobiles, data and driver terminals
* Monitor and maintain our printer outsourcing contract
* Provide the interface with suppliers of weighbridge, CCTV, Clocking-in machines, ANPR cameras and other ancillary services
* Defect monitoring of CCTV equipment across all sites and contracts
* Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR)
* Manage and maintain good quality, accurate documentation on all IT processes
* Provide support and advice to internal customers
* Provide reports and training to internal customers
* Monitor and update the “IT issues” database
* Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work
* Staff must co-operate, repot unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements

About you:

Essential Requirements:

* Strong Communications skills at all levels
* MS Office to intermediate level
* Previous experience in a similar role/ IT Field or IT Qualification
* Ability to work to tight deadlines
* GCSE grades A-C
* Proactive with a desire to learn new skills
* Attention to detail

Desirable Requirements:

* Networking (Unifi/ Meraki/ Cisco) Knowledge
* Knowledge of Windows Operating Systems

Benefits:

* Life Insurance with access to GP24
* Commitment to wellbeing through Employee Assistance Programme
* Electric Car salary sacrifice scheme for eligible employees
* Cycle to work scheme
* Company Events
* GymFlex salary sacrifice

Please click on the APPLY button to send your CV for this role.

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa’s at this time, so please refrain from applying unless eligible to work in the UK.

Candidates with the relevant experience or job title of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services may also be considered for this role.

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