2nd Line IT Support Engineer

Location:

Coventry (CV1) – West Midlands, West Midlands, United Kingdom

Salary:

£25000 – £30000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

131395877

Posted On:

06 December 2024

2nd Line IT Support Engineer – Coventry – GBP25K-GBP30K

A 2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role.

This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly in Coventry and surrounding areas.

Key Skills Required:

* Previous escalation support
* Windows Server administration & troubleshooting
* Office 365 Admin, Exchange
* Active Directory
* General networking troubleshooting – TCP/IP, DNS, DHCP
* Mobile device support – iOS/Android
* Full UK Drivers licence is essential

This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning.

Roles and responsibilities:

* Serve as the IT technical support contact for your designated locations
* Offer a welcoming and helpful service to customers and clients
* Address, advise, and assist clients with IT-related problems
* Execute tasks and requests as instructed by your supervisor
* Collaborate with current technicians to deepen your role understanding
* Advance projects and support migrations at client locations
* Conduct routine maintenance and checks, both in-person and remotely
* Resolve issues remotely using the company’s helpdesk system
* Provide telephone support when needed
* Visit other client sites as necessary

With this opportunity, you will achieve

* Starting salary up to GBP30K DOE
* 30 days annual leave
* Fuel expenses
* Contributory pension scheme
* Team days – trips away
* Plus much more

Apply now to Gianluca circlerecruitment (dot) com to join our client’s dynamic and friendly team.

Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Coventry, Birmingham, Rugby, Leamington Spa

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook – Circle Recruitment , Twitter – Circle_Rec and LinkedIn – Circle Recruitment.

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