2nd Line Engineer

Location:

Northampton (NN2) – Northamptonshire, East Midlands, United Kingdom

Salary:

£30000 – £35000 per annum + benefits

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Helpdesk, Technical support

Advertiser:

Concept Resourcing

Job ID:

128831776

Posted On: 

05 September 2023

Job Title: 2nd Line Support – Northampton

Location: Northampton

Type: Full-time

Salary: GBP30,000 – GBP35,000 (Experience-Dependent)

Join our team as a 2nd Line Support Engineer in Northampton and provide top-tier technical support to our valued customers.

Responsibilities:

* 2nd Line Technical Support: Provide advanced technical support.
* Swift Incident Resolution: Resolve incidents on-site and remotely.
* Service Excellence: Exceed Service Level Agreements.
* Team Collaboration: Work closely with support teams.
* Technical Guidance: Offer guidance to colleagues.
* Relationship Building: Foster strong intra-team relations.
* Installation Standards: Ensure industry-standard installations.
* Flexibility: Occasionally support weekend tasks.
* Project Assistance: Support technical design, implementation, and project tasks.
* Documentation: Maintain accurate records.
* Infrastructure Records: Create and maintain customer infrastructure and service documentation.
* Project Planning: Assist with project planning.
* Change Control: Maintain change control records.
* Testing and Compliance: Ensure thorough testing and sign-offs.
* Training: Support training efforts.
* Proactive Contribution: Provide independent support within the team.
* Ad Hoc Tasks: Undertake additional tasks as needed.
* Continuous Improvement: Suggest enhancements.
* Accurate Record-Keeping: Ensure precise record-keeping.
* Tech Awareness: Stay updated on emerging technologies.
* Opportunity Recognition: Identify growth opportunities.

Requirements:

* Effective Communication: Excellent customer communication skills.
* Independence: Ability to work independently.
* Documentation Skills: Strong written skills.

What We Offer:

* Hybrid Working: 3 days in the office, 2 days remote.
* Competitive Salary: GBP30,000 – GBP35,000 based on experience.
* Central Location: Close to Northampton center.
* Vibrant Culture: Engage in social events and experience a supportive, fun, and hard-working culture.
* Perks: Incentives, including holidays, vouchers, lunches, and spot prizes.
* Cutting-Edge Technology: Access modern technology.
* Healthcare: Subsidized healthcare/medical benefits.
* Generous Leave: Annual leave of 25-30* days plus B.H’s + optional 2 weeks unpaid (*increases with time spent).
* Career Growth: Progression Plan with training and mentorship.

Experience:

* Relevant Experience: Minimum 2 years’ experience in supporting IT infrastructure.
* Tech Proficiency: Proven experience with Microsoft products, anti-virus, and backup platforms.
* Certifications: Industry-recognized accreditations are desirable.

How :

Interested candidates, please send your updated CV

Reports To: Service Desk Team Leader

Ready to take your 2nd Line Support career to the next level? Apply now and be a key player in delivering exceptional technical support!

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