1st Line Support with German & English-hybrid

Job title:

1st Line Support with German & English-hybrid

Company:

L.M. Group

Job description

Czy lubisz nawiązywać kontakty i rozmawiać z ludźmi? Czy chcesz zdobyć doświadczenie zawodowe w dynamicznym środowisku biznesowym? Jeśli tak, to ta oferta jest dla Ciebie!O Firmie: Jesteśmy firmą specjalizującą się w obsłudze klientów biznesowych, dostarczając im innowacyjne rozwiązania i usługi. Nasz zespół składa się z pasjonatów, którzy nie boją się wyzwań i stale dążą do doskonalenia.
1st Line Support with German & English-hybridYour responsibilities:

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Using remote tools to analyze and resolve tickets
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution

Qualifications:

• Very good command of German and English
• Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts, based on customer requirements
• Knowledge of customer service principles and practices

What our Client offers:

• Trainings from the first day of work
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Contract of employment (umowa o pracę)
• Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility to work remotely)

Expected salary

Location

Warszawa, mazowieckie

Job date

Wed, 27 Nov 2024 23:20:25 GMT

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