Concept Resourcing
- Location:
- Northampton (NN2) – Northamptonshire, East Midlands, United Kingdom
- Salary:
- £24000 – £27000 per annum
- Type:
- Permanent
- Main Industry:
- Search Information Technology Jobs
- Other Industries & Skills:
- Helpdesk, Technical support
- Advertiser:
- Concept Resourcing
- Job ID:
- 131166256
- Posted On:
- 29 September 2024
1st Line Engineer
Hybrid – Northampton
Up to GBP27,000 DOE
I have partnered with one of Europes largest and fastest growing MSP’s and we are on the look out for an outstanding 1st line engineer to provide support to a wide variety of clients. I have added a few more details below:
Key Responsibilities:
* Assist customers with requests and incidents remotely, using technologies such as Microsoft 10, Office 365, and Windows Server 2019/2022.
* Support the main Service Desk Team and prioritise tickets efficiently.
* Handle escalated service requests and keep clients informed of progress.
* Monitor clients’ IT systems via monitoring software and escalate issues as needed.
Requirements:
* Positive attitude and good communication skills.
* Ability to work well in a team.
* Strong organisational skills and attention to detail.
* Previous experience in IT helpdesk support, with knowledge of Microsoft platforms and other IT systems.
What they offer:
* Hybrid Working (3 days in/2 days out)
* Competitive salary: GBP24,000 – GBP27,000
* Location: Northampton
* Social, supportive, and fun culture
* Perks: Incentives, top-of-the-range technology, subsidised healthcare, annual leave, progression plan with training & mentorship.
Please apply now for immediate consideration
1st Line Engineer
Hybrid – Northampton
Up to GBP27,000 DOE
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