1st Line Service Desk Technician

Location:

Swindon (SN38) – Wiltshire, South West, United Kingdom

Salary:

Up to £28000 per annum + Pension, Holiday

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills: 

Helpdesk, Technical support

Advertiser:

Hunter Selection Limited

Job ID:

132793163

Posted On: 

23 March 2026

1st Line Service Desk Technician Engineer

Up to GBP28,000 Salary – xFE0F;Swindon – Fully Onsite

Are you looking to break into IT and take that first real step in your support career? I’m working with an organisation that’s bringing in a 1st Line Service Desk Engineer to act as the first point of contact for all internal tech issues. If you like troubleshooting, helping people, and want a role where you can learn fast and progress, this is a great place to build your foundations.

Roles/Responsibilities:

* Act as the first point of contact for all user IT queries
* Diagnose and resolve common issues across desktops, laptops, software and peripherals
* Pass on more complex or long-running issues to the 2nd Line function
* Contribute to internal documentation and “how x2011;to” guidance
* Support account setups, permissions, device preparation, and other onboarding tasks
* Follow established IT processes to ensure smooth day x2011;to x2011;day operations

What They Are Looking For:

* Around 1-2 years’ experience in a customer-facing IT support or service desk role
* Confident working with Windows, Office 365, Active Directory and basic networking principles
* Experience using any recognised ticketing system
* Comfortable speaking with users at all levels and explaining fixes clearly
* Strong attention to detail and a methodical, organised approach
* CompTIA A+, Network+ or similar qualifications are beneficial

Nice to Have:

* Awareness of basic networking concepts
* Previous exposure to user management or permissions
* A willingness to learn, develop and take on new challenges

This is an exciting opportunity to progress in your IT career, apply now!

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.