1st Line Service Desk Engineer

Location:

Leeds – West Yorkshire, North East, United Kingdom

Salary:

£24000 – £27000 per annum + benefits

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

131396019

Posted On:

06 December 2024

Role: 1st Line Service Desk Engineer
Salary: Up to GBP27000 per annum depending on experience
Location: Hybrid nr Leeds

We have a permanent position available for a 1st Line Service Desk Engineer to join a supportive MSP based near Leeds. This is a full-time position with some scope to work remotely, paying between GBP24000 and GBP27000 per annum depending on experience and qualifications.

You would assist in providing managed IT services, cloud solutions, data backup and recovery support to clients across multiple industries. This is a great opportunity for someone with experience in a Managed Service Provider (MSP) environment who is passionate about IT and delivering exceptional customer service.

The role:

* Provide 1st line technical support over the phone, via email, and in person, ensuring a friendly and professional approach.
* Log, triage, and manage service desk tickets, aiming for a first-time fix.
* Communicate clearly with customers, account managers, and service managers, ensuring issues are resolved within SLA.
* Take ownership of assigned incidents, tracking their progress and ensuring timely resolution.
* Escalate complex issues to the appropriate teams as needed.
* Support the onboarding and offboarding processes (new starters, leavers, and role changes).
* Configure and set up IT hardware.
* Perform routine system checks and software updates.
* Provide on-site support to customers when required.
* Maintain and update procedural documentation.
* Demonstrate a proactive, hands-on approach to problem-solving within strict SLA timelines.
* Deliver outstanding customer service.

Essential skills/experience required:

* Troubleshooting experience with Microsoft Windows 10/11.
* Apple Mac support experience.
* Active Directory Administration.
* Administration of Office 365.
* General hardware and software troubleshooting expertise.
* Familiarity with Remote Monitoring and Management (RMM) tools and remote-control software (Automate, TeamViewer).
* Knowledge of Intune and Mobile Device Management (MDM).
* Antivirus experience.
* Basic understanding of backup technologies.
* A general understanding of networking principles.

Excellent benefits include Healthcare, Well-Being and Life Insurance Schemes, free training and development and extra holiday for your Birthday off, to name a few.

If you are interested in the above role, please Apply Now and send a CV for quick review.

Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know.

#permanent #perm #jobadvert #recruit #hiring #recruitment #job

Service Desk Analyst, Servicedesk Analyst, Service-Desk Analyst, Servicedesk Support, Service Desk Support, Service-Desk Support, Service Desk Engineer, Servicedesk Engineer, Service-Desk Engineer, Servicedesk Technician, Service Desk Technician, Service-Desk Technician, Helpdesk Analyst, Help Desk Analyst, Help-Desk Analyst, Helpdesk Support, Help-Desk Support, Help Desk Support, Helpdesk Engineer, Help-Desk Engineer, Help Desk Engineer, Helpdesk Technician, Help Desk Technician, Help-Desk Technician, First Line Support, 1st Line Support, First-Line Support, ICT Support, IT Support, Support Engineer, Support Technician, Second-Line Support, Second Line Support, 2nd Line Support, ICT Technician, IT Technician, IT/AV Technician

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook – Circle Recruitment , Twitter – Circle_Rec and LinkedIn – Circle Recruitment.

To help us track our recruitment effort, please indicate in your email/cover letter where (vacanciesineu.com) you saw this job posting.