1st Line IT Support Technician

Location:

Southend-on-Sea (SS1) – Essex, South East, United Kingdom

Salary:

£23000 – £27000 per annum + + Benefits

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

130879442

Posted On:

30 July 2024

1st Line Support Technician

GBP23,000 – GBP27,000 per annum DOE

Southend-on-Sea

Roles and Responsibilities

* Answer incoming support calls.
* Create and log Service Desk tickets accurately, capturing all necessary issue details.
* Provide 1st line remote and onsite support, recording time spent and steps taken to resolve issues, while meeting agreed Service Level Agreements.
* Assemble new customer PCs and laptops following established documentation and checklists.
* Visit customer sites independently or with senior colleagues to offer onsite support or assist with project work.
* Support the project delivery team with remote or onsite tasks.
* Deliver exceptional customer service both remotely and onsite.

Essential Skills

* At least 1 year of experience in an MSP environment.
* Proficiency with Microsoft Desktop Operating Systems (Windows 7-11).
* Knowledge of Active Directory, including new user setups, password resets, and group modifications.
* Familiarity with Office 365 Admin tasks, such as new user setups, password resets, and group modifications.
* Experience with antivirus solutions (preferably Webroot, Bitdefender).
* Proficiency with RMM and PSA tools (preferably ConnectWise).
* Experience in assembling new hardware (laptops, PCs).
* Excellent time management skills.
* Proven track record of excellent customer service.
* High level of trustworthiness and personal integrity.

Desirable Skills

* Experience with email protection solutions (preferably Mimecast).
* Interest in Cloud Solutions (Azure, AWS).
* Interest in Virtualization (Hyper-V, VMware).

Desirable Qualifications

* CompTIA+
* Microsoft 365 Fundamentals – MS900

Company Benefits

* Opportunities for career progression.
* Company-funded certifications.
* 2-3 hours per week allocated for certification study.
* Company-provided laptop.
* Company-provided mobile phone.
* 20 days holiday plus public holidays.
* Pension scheme.
* Life insurance.
* Free office parking.
* Fresh fruit provided.
* Chill-out zone with a stocked mini fridge.

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