1st Line IT Support Technician

Location:

North London, London, United Kingdom

Salary:

£25000 – £28000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

131159681

Posted On:

27 September 2024

1st Line IT Support Technician (MSP)

North London

Up to GBP28,000 per annum + Benefits

Read on if you’re looking to join a rapidly growing MSP that invests in you.

The IT MSP specialise in IT Support, Cyber Security and VoIP telephony. You will be joining a team who foster personal development and it is a great opportunity to develop your career in a growing company – they value promoting internally and fund courses to help better your IT knowledge.

KEY SKILLS:

Essential:

* A minimum of one year’s experience in IT support.
* Proficiency in supporting Windows Desktop OS.
* Strong understanding of PC, laptop, and printer hardware.
* Comprehensive knowledge of the entire MS Office suite.
* Basic grasp of IT networking principles and cabling.
* Exceptional telephone etiquette with excellent interpersonal and communication abilities.
* Demonstrated problem-solving skills with a methodical approach.
* Driving licence and access to vehicle

Desirable:

* Prior experience in an MSP setting.
* Familiarity with supporting VoIP systems.
* Experience in Office 365 administration.
* Ability to provide support for Mac OSX.
* Basic proficiency in server administration tasks such as AD user account management and password resets.

As a 1st Line IT Support Technician, you’ll play a pivotal role in delivering exceptional customer service and technical support. This includes answering calls, providing remote assistance, and managing escalations effectively. You’ll also have the opportunity to engage in on-site technical support when required, contributing to the overall success of the team.

BENEFITS:

* Starting salary of up to GBP28,000 per annum
* 28 days holiday (incl. Bank Holidays)
* Hybrid working
* Performance related bonus scheme (Paid bi-annually)
* Excellent training and funding for you to gain certifications
* Paid study leave
* Travel pay for site visits including company Oyster card
* Company social events
* Smart casual dress code policy

Interested? Please click apply or send your updated CV to gianluca (at) circlerecruitment (dot) com

Key skills: 1st line, Office 365, Windows IT Support, Tech Support, Helpdesk, help desk, service desk, London, MSP, IT Managed Services,

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