1st Line IT Support Analyst

Location:

Cambridge (CB2) – Cambridgeshire, East Anglia, United Kingdom

Salary:

£25000 – £28000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

131268442

Posted On:

25 October 2024

1st Line IT Support Engineer – Cambridge (Hybrid)

Due to continued growth, a leading technology firm based in Cambridge is looking for a 1st Line IT Support Engineer to join the team.

Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

* Previous experience in a Service Desk or field-based role
* Windows OS 11/10
* Active Directory
* Office 365
* Exchange Server experience
* Group Policy (DNS/DHCP)
* VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

Company benefits include:

* Starting salary up to GBP28K DOE
* 25 days annual leave + bank holidays
* Company pension scheme
* Hybrid working up to 2 days WFH
* Private healthcare
* Plus much more

Interested? Don’t worry if your current CV isn’t up to date – please reach out to Gianluca circle recruitment (dot) com

Key words: Windows Server, IT Support, Microsoft, O365 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, Cambridge, Cambridgeshire, hyper-v, exchange,

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