1st Line IT Support Analyst

Location:

Cambridge (CB2) – Cambridgeshire, East Anglia, United Kingdom

Salary:

£25000 – £28000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

130827637

Posted On:

19 July 2024

1st Line IT Support Engineer – Cambridge – MSP

Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is expanding across the business, and you will be joining a proactive, and strongly motivated team. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

* Previous experience in a Service Desk or Field-based role
* Windows OS 11/10
* Windows Server, Exchange Server experience
* Active Directory
* Group Policy (DNS/DHCP)
* VPN technologies
* Firewall technologies & troubleshooting

It would be highly advantageous if the ideal candidate that experience with the following:

* VMware/Hyper-V virtualisation tools
* Office 365
* SQL Server
* Backup technologies e.g. Veeam

The roles and responsibilities of the role include administering T1 support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

Company benefits include:

* Starting salary up to GBP28K DOE
* 25 days annual leave + bank holidays
* Company pension scheme
* Opportunity of hybrid working (1-2 days WFH)
* Private healthcare
* Business milage for onsite when required

Interested? Don’t worry if your current CV isn’t up to date – please reach out to Gianluca circle recruitment (dot) com

Key words: Windows Server, IT Support, Microsoft Gold Partner, 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, Cambridge, Cambridgeshire, hyper-v, exchange,

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