1st & 2nd Line Support

Location:

Liverpool (L1) – Merseyside, North West, United Kingdom

Salary:

27000.00 – 32000.00

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Job ID:

133039439

Company:

IT Answers

Posted On:

30 May 2026

1st & 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K & Benefits
Be the face of high-quality IT support in a fast-growing MSP.

Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter ?

If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.

What s on Offer ?
Competitive salary (£27k – £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed
Key Responsibilities of the 1st & 2nd Line Support Engineer:

As our new First & Second Line Support Engineer , you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team.

First & Second Line Support
Be the first point of contact for incoming tickets and requests Fix issues across desktops, laptops, printers, mobiles, and other hardware Support users across Microsoft 365, Windows 10/11, and Active Directory Troubleshoot basic networking, VPN, and Wi-Fi issues Escalate complex cases clearly to 3rd Line teams
Field Engineering & On-Site Work
Visit client sites to install, configure, and repair kit (PCs, servers, switches, firewalls) Carry out infrastructure checks, cabling reviews, and environment audits Deliver and set up new hardware for users Assist with office moves, hardware refreshes, and mini-migrations
Monitoring & Maintenance
Keep an eye on client systems and react to alerts Perform routine patching, updates, and health checks Validate backups and help with restores
Client Experience & Teamwork
Communicate clearly with users at all levels (without the jargon!) Own your ticket queue and keep clients in the loop Spot recurring issues and suggest smarter ways of working
Skills & Experience:
1 4 years in IT support (ideally MSP or multi-site) Experience with; Microsoft 365, Windows 10/11, Active Directory, Basic networking (TCP/IP, DNS, DHCP, VLANs), Hardware troubleshooting, Mobile device support (MDM, iOS, Android) A full UK driving licence Strong communication, problem-solving, and customer service skills Curiosity and a hunger to learn Confidence working face-to-face with clients
Why Join Us?

You ll get a unique blend of desk-based tech support and hands-on engineering, working with a variety of clients and technologies. We re a friendly, growing MSP that puts people first giving you space to develop, try new things, and build a long-term IT career.

If you love solving problems, enjoy variety, and want to join a team where your contribution really counts

Apply today. Let s grow your career together.

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