1st/2nd Line Service Desk Technician

Location:

Gloucester (GL1) – Gloucestershire, South West, United Kingdom

Salary:

Up to £29000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Hunter Selection Limited

Job ID:

133013134

Posted On:

22 May 2026

1st/2nd Line IT Service Desk Engineer – Gloucester- Up to GBP29,000

I am seeking a 1st/2nd Line IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester.

The right IT Service Desk Engineer will possess excellent people skills and will have worked in a similar role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment.

The succcessful IT Service Desk Engineer will be working in the following areas and will possess the below skills:

* O365 support and administration
* Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience
* Outlook and email support
* Responding to requests for support by logging and categorising incidents
* Troubleshooting and resolving issues
* Ensuring users are kept up to date and that SLAs are met
* Building, installing and configuring hardware and software
* Working on an IT Service Desk as well as working on live infrastructure projects

Benefits of the company/role include:

* Holiday allowance
* Company pension
* Profit share scheme
* Microsoft training courses and certifications
* Fantastic opportunties for career progression.

Apply Below!

If you are interested in this position please click ‘apply’.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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