1st / 2nd Line IT Support Engineer

Location:

Northampton (NN2) – Northamptonshire, East Midlands, United Kingdom

Salary:

£25000 – £30000 per annum

Type:

Permanent

Main Industry:

Search Information Technology Jobs

Other Industries & Skills:

Helpdesk, Technical support

Advertiser:

Circle Recruitment

Job ID:

130656932

Posted On:

14 June 2024

1st/2nd Line IT Support Engineer – Northampton – GBP28K

A 1st/2nd Line IT Support Engineer with good working knowledge of Windows server, Offfice 365, and general network troubleshooting is required to join a close-knit MSP to support their school-based clients. DBS checks will be undertaken before starting this role.

This is an autonomous, flexible role which varies of meeting day-to-day client needs in person, whilst being remotely supporting by the wider team from the head office. No two days are the same, visiting different sites mainly around Rushden, and surrounding areas

Key Skills Required:

* Previous escalation support
* Windows Server administration & troubleshooting
* Office 365 Admin, Exchange
* Active Directory
* General networking troubleshooting – TCP/IP, DNS, DHCP
* Mobile device support – iOS/Android
* Full UK Drivers licence is essential

This is a customer-facing role working with a approachable, friendly and supportive management team. As a business, they are company-wide a team of 15 who encourage active learning and support their staff to develop towards their goals through on the job and online learning.

Roles and responsibilities:

* Serve as the IT technical support contact for your designated locations
* Offer a welcoming and helpful service to customers and clients
* Address, advise, and assist clients with IT-related problems
* Execute tasks and requests as instructed by your supervisor
* Collaborate with current technicians to deepen your role understanding
* Advance projects and support migrations at client locations
* Conduct routine maintenance and checks, both in-person and remotely
* Resolve issues remotely using the company’s helpdesk system
* Provide telephone support when needed
* Visit other client sites as necessary

With this opportunity, you will achieve

* Starting salary up to GBP28K DOE
* 31 days annual leave including Bank Holidays
* learning and development opportunities e.g. Microsoft Certifications
* Fuel expenses
* Contributory pension scheme
* Plus much more

Apply now to Gianluca circlerecruitment (dot) com to join our client’s dynamic and friendly team.

Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, Education, Rushden, Northampton, Northamptonshire, Wellingborough, Bedford

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