CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Sales Support Administrator Italy – CEVA Air & Ocean Italy S.P.A.

Join our dedicated Industrial Projects division as a Sales Support Administrator based in Milano/Pantigliate, Strada Vecchia Paullese. This role plays a vital part within the Project Logistics Product Development organisational unit, focusing on providing support specifically tailored for project logistics operations across Italy.

About the Role

As a Sales Support Administrator, you will be instrumental in enabling smooth and efficient logistics solutions for complex industrial projects. You will play a central role in enabling efficient handling of project opportunities throughout the bid‑to‑order and post‑order cycle. You will support the preparation of technical and commercial offers, manage customer and contract documentation, coordinate internal stakeholders, and ensure that systems and customer portals are kept accurate and up to date. You will work closely with Business Development, Product Development, Finance/WMS, QHSE, and the IP Europe Tender Desk

Key Responsibilities

• Manage project customer qualifications, including portal registrations, document uploads, and ongoing maintenance of qualification status.
• Provide support for customer contracts, including forwarding documents for signature (NDAs, Statements for Road Permits, Purchase Orders, Appendices, etc.), archiving documents, monitoring contract renewals, and handling related administrative activities.
• Collect QHSE documentation required for on‑site works (e.g. offloading, skidding, handling operations) performed via sub‑contractors, ensuring compliance with internal standards and customer requirements.
• Provide assistance to customers in the post‑order phase, including handling insurance claims, non‑conformities, and similar issues in coordination with internal departments.
• Manage portal access administration, including password registrations, updates, and troubleshooting for customer platforms.
• Oversee tender processes on customer portals: receiving and downloading tender packages, monitoring deadlines, uploading offers, and managing Q&A forums.
• Support communications to project customers (e.g. marketing updates, news, and service information) in coordination with the BD and Product Development teams.
• Assist in the preparation of technical and commercial offers in collaboration with the BD team, Product Development, and the IP Europe Tender Desk.
• Provide C‑VIEW support, including updates on customers and business opportunities, ensuring data accuracy and availability for reporting and pipeline tracking.
• Coordinate with internal stakeholders (Finance, QHSE, Operations, Legal) to gather inputs and documentation needed for bids, contracts, and customer requests.
• Support WMS processes together with accounting/finance, including providing inputs for customer financial analysis, collecting documents for customer registrations, submitting WMS requests, following up on approvals, and updating customer master data
• Coordinate with internal teams such as operations and finance to gather necessary data, ensuring accuracy and competitiveness in pricing strategies.
• Maintain and update customer databases, manage documentation related to sales contracts, and ensure compliance with company policies and industry regulation.
• Contribute to the continuous improvement of sales support processes by identifying bottlenecks and suggesting efficient solutions.
• Provide administrative support including scheduling meetings, preparing presentations, and handling correspondence related to sales activities.

About CEVA Air & Ocean Italy S.P.A.

CEVA Air & Ocean Italy S.P.A. is a leading provider in the logistics and project logistics sector, known for delivering innovative and dependable logistics solutions. Our Industrial Projects division handles complex, large-scale operations where precision, planning, and teamwork are paramount. We are committed to sustainability, diversity, and fostering an inclusive workplace where every team member can thrive and contribute to our shared success.

Who You Are

• You have strong organisational skills with keen attention to detail to manage complex pricing and quoting tasks.
• Excellent communication skills, both written and verbal, to liaise effectively with internal teams and clients.
• Proficient in Microsoft Office applications, with prior experience in CRM or sales support systems being a plus.
• A proactive team player who thrives in collaborative environments and is committed to continuous learning and development.
• Fluency in English and Italian, able to articulate technical information clearly and accurately.

Why Work With Us?

At CEVA, you’ll be part of a vibrant and diverse team that values your contributions and supports your professional growth. We offer opportunities to engage with exciting industrial projects that impact global supply chains. Our location in Milano/Pantigliate provides a dynamic working environment with access to excellent transportation links and local amenities.

If you are passionate about logistics and sales support and want to make a tangible difference in a fast-paced and rewarding industry, we encourage you to apply and become part of our CEVA family.

CEVA is committed to fair hiring procedures and to ensure that all employees have the opportunity to develop their potential. We want to ensure a work environment based on merit and inclusion, without any discrimination based on race, nationality, gender, sexual orientation, religious orientation or disability.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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