Service Delivery Specialist

City : Ravenna

State : Ravenna (IT-RA)

Country : Italy (IT)

Requisition Number : 45096

Overview:

The Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating systems support, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.

Main Accountabilities:

• Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.
• Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
• Network Support: Troubleshooting basic network connectivity issues, ensuring network performance by supporting the local physical infrastructure. Some roles may require more in-depth network knowledge especially in plant environment.
• User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
• Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
• Vendor Management: Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
• Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track, manage, and resolve user requests and technical issues.
• Meeting Room Support: Setting up and maintaining meeting room technology, including audio-visual equipment and video conferencing systems.
• Country & Site-Specific Support: Providing support for specialized equipment or systems used at specific country locations, such as manufacturing plants, warehouses, laboratories or office. This might include process control systems, access systems, or other industry-specific technologies.
• Project Work: Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
• Capitalization & Capex Closure: Manage the financial aspects of BT projects, ensuring compliance with capitalization and Capex closure procedures.
• BT Asset Refresh Management: Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity

Education/Experience :

• Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
• 2+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
• Proven ability to lead and manage IT projects.
• Excellent communication and interpersonal skills.
• Deep understanding of ITIL framework and best practices
• Strong understanding of BT asset management principles
• Technical competencies:
  • Hardware Expertise: Deep understanding of computer hardware, including desktops, laptops, servers, peripherals, and mobile devices. This includes diagnosing hardware problems, performing repairs and replacements, and understanding compatibility issues.
  • Networking Fundamentals: Knowledge of network topologies, protocols (TCP/IP, DNS, DHCP), cabling, routers, switches, firewalls, and wireless networking.
  • Operating System Proficiency: Mastery of various operating systems, such as Windows, macOS, Linux, and mobile OS (Android, iOS). This includes installing, configuring, troubleshooting, and updating operating systems and related software.
  • Software Troubleshooting: Ability to diagnose and resolve software issues, including application crashes, compatibility problems, and malware infections. This also involves installing, configuring, and updating software applications.
  • Cybersecurity Awareness: Knowledge of security best practices, including password management, data encryption, malware detection, and incident response, to ensure the security of client systems and data.
  • Mobile Device Management: Ability to configure, troubleshoot, and support mobile devices, including smartphones and tablets, and their integration with corporate networks.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~37,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge

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