Service Coordinator

Are you ready to make an impact in a global food processing organisation?

JBT Marel is looking for a highly organised and customer-focused Service Coordinator to join our team in Baud, France.

In this role, you will play a key part in ensuring seamless service delivery by coordinating customer interactions, scheduling service activities, and supporting the wider service team. You will act as a central point of coordination, helping to optimise resource allocation and maintain high levels of customer satisfaction.

This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining customer interaction, coordination, and administrative excellence.

What you’ll be doing

• Coordinate and schedule service activities, dispatching Field Service Engineers based on skills, availability, and location.
• Support the planning and availability of tools, spare parts, and equipment required for service operations.
• Collaborate with Service Managers, Field Service Engineers, and internal departments to ensure efficient service delivery.
• Provide administrative support, including managing service documentation, processing service orders, and preparing reports.
• Maintain accurate records of service activities, customer interactions, and performance metrics using CRM and ERP systems.
• Ensure timely and accurate invoicing by collecting required documentation and supporting billing processes.
• Identify opportunities to improve service processes and contribute to continuous improvement initiatives.

About You

You are a structured and detail-oriented professional who enjoys coordinating activities and supporting customers in a dynamic service environment. You are proactive, organised, and able to manage multiple priorities while maintaining a high level of accuracy.

You communicate effectively with both customers and internal teams and are committed to delivering a high standard of service.

You’ll bring

• Strong organisational and task management skills, with the ability to handle multiple activities simultaneously.
• Excellent communication and collaboration skills, working effectively with internal teams and external partners.
• A customer-focused mindset with a professional approach to handling inquiries and service requests.
• High attention to detail, particularly in documentation, scheduling, and invoicing processes.
• Ability to work efficiently with CRM, ERP, and other digital tools.
• A proactive approach to problem-solving and process improvement.
• A collaborative mindset and willingness to support team success.

Experience & Qualifications

• Experience in customer support, service coordination, or administrative roles.
• Background in a technical, industrial, or service-oriented environment is an advantage.
• Experience using CRM and ERP systems.
• Understanding of service operations, scheduling, and customer support processes.
• Experience with invoicing and administrative workflows is beneficial.
• Strong written and spoken French and English skills.
• Experience working in multicultural or international environments is a plus.

What’s in it for you

• A key coordination role within a global service organisation.
• The opportunity to work closely with technical teams and customers.
• A collaborative and supportive working environment.
• Opportunities for professional development and growth.
• Exposure to international service operations and processes.
• A culture focused on teamwork, efficiency, and continuous improvement.
• Competitive salary and attractive employee benefits.

Who we are

JBT Marel is a global leader in food processing solutions, committed to driving innovation, sustainability, and operational excellence across the industry. Our teams collaborate worldwide to deliver high-quality solutions that support safe and efficient food production.

Interested?

If you’re ready to take on a central role in delivering excellent customer support and service coordination, we’d love to hear from you.

???? Apply by sending your CV and application to:

(Rossana Alberini – [email protected])

???? Learn more about us at: https://jbtmarel.com

???? Follow us on LinkedIn: https://www.linkedin.com/company/jbtmarel/

Join us — and help deliver outstanding customer support at JBT Marel.

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