Senior Technical Analyst

This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Technical Analyst, you will bring your technical skills to a hospitality company with an award-winning culture.

On the Software Engineering Property team reporting to the Senior Manager Software Engineering Property, you will support projects including developing and deploying the property management software across various Hilton properties globally.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

• Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Support production environments for Opera legacy and Opera Cloud PMS, including migration initiative to move from legacy to Cloud.
• Work with cross-functional teams to collaborate with support, software engineers, solution architects, product teams and stakeholders
• Identify the gaps between requirements and implemented solutions and mitigate them with other stakeholders.
• Guide property stakeholders on standard operating procedures and provide subject matter expertise on PMS functionality and workflows.
• Communicate risks, issues, and status updates to business and technology stakeholders.
• Provide technical leadership to the vendor team, mentor junior analysts, review implemented features and ensure that best practices are followed.
• Create and maintain business facing documentation including release notes, job aids, and best practice guides.
• Manage communication of system standards, enhancements, and updates to internal and external teams using established communication channels and tools.
• Collaborate with stakeholders to gather enhancement requirements and produce clear use cases using Jira and Confluence.

How you will collaborate with others:

• Be an engaged member of a Software Engineering team working closely with property and software engineering team members daily and identify their needs and document effectively.
• Work with external vendor to deliver enhancements and fixes on the PMS system in a timely manner.
• Use a customer-centric approach, with the ability to influence, create and manage business and technology processes.
• Support triage of production issues, assess priority, and escalate to the appropriate teams when necessary.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience in Technical Analyst role with Opera or Opera Cloud Property Management Systems.
• Experience writing requirements and use cases.
• Experience in hotel operations and/or Property Management Systems.
• This is a hybrid role and would require in office/hybrid in Watford UK
• Travel up to 20%
• Fluency in English

It would be useful if you have:

• Bachelor’s Degree, or Associate’s Degree plus Technology related experience,
• Experience with Oracle Opera PMS solutions
• Experience working with Jira, Confluence, Microsoft PowerPoint, and Excel.
• Additional language skills (Spanish preferred).
• Good understanding of data monitoring tools, including Splunk & Datadog.

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Read Full Description