Director of National Accounts

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn’t just a place to work; it’s a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

What you will have an opportunity to do:

The Director of National Accounts is responsible for prospecting and converting incoming leads for mid-size to large groups for the Naples Grande Beach Resort. Additional solicitation, management of new accounts, maintaining accounts as assigned, working with the Director of Sales and Marketing and Director of Revenue on the strategic direction and tactical implementation of group sales for the resort. Primary market segments of large groups, but could include other territories based on business demands.

In summary, the role is responsible for achieving provided revenue goals by finding new profitable business, maintaining and growing the existing accounts, and maximizing revenue capture through upselling room rates, food, beverage, meeting room rental, and other revenue streams.

Essential Duties & Responsibilities:

• Master the ability to articulate the value proposition of the hotel, key features & customer benefits.
• Prospect and identify a high target accounts and bookings
• Find new customers and accounts that increase market share.
• Development and prospecting of new account relationships
• Maintain alliances and relationships with existing partnerships, 3rd parties, and tourism offices
• Participate in the Revenue Meeting and other key management meetings as needed
• Plan, coordinate and organize fam trips and visits to promote the resort
• Promote golf, tennis, spa and other revenue sources
• Comfortable creating customized Power Point Presentations in person and at times in webinars.
• Participate in tradeshows and industry events that will generate new leads and give visibility.
• Prepare correspondence, memos, proposals, contracts and reports.
• Compile a monthly activity report which will include market activity and actions for the month and production for the month. Ability to effectively communicate competitive trends.
• Establish an annual plan of sales initiatives including related costs for sales calls, product training, tradeshow participation, and travel and entertainment.
• Maintain awareness of market trends, competitor’s activities and guest/client feedback.
• Comply with company’s policies/service procedures/standards.
• Maintain confidentiality and security of specified hotel information, correspondence, reports and files.

Qualifications

• Excellent selling, negotiating, business writing and presentation skills
• Refined verbal and written communication skills
• A minimum of 3 years of hotel sales manager experience preferably in group resort market
• Must be proficient in general computer knowledge, Microsoft Office, Salesforce.fdc/Delphi experience preferred
• Community involvement and/or professional association is highly regarded

Other key priorities are listed below:

• Achieve revenue booking goals as assigned
• Develop and implement a business plan to produce new business revenue for Resort from assigned market
• Solicit and develop new accounts to generate business opportunities
• Travel to meet and develop client base as necessary
• Utilize product knowledge through hotel presentations and familiarization trips
• Ability to develop robust sales solutions and resort sales presentation to positively represent the hotel based on client requests and needs, ability to overcome any client objections successfully.
• Responsible for complete qualification of each account to determine at a minimum number of events, total revenue potential, booking patterns and histories, decision making factors, event, business and personal needs, resources, and competition
• Establish and maintain strong relationships with assigned accounts through ongoing telephone solicitation, written communication, and in-person sales calls.
• Participate in training programs to consistently update product knowledge and sales skills
• Provide clear and error free correspondence to both external and internal clients (including site alerts, contracts, turnovers, etc)
• Maintain a professional decorum and manner while representing the resort

What are we looking for?

Compensation:

$80000

$100000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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