Specialist GBS Acct & Sales Ops Italian Speaker (Temporary)

Location:

Portalegre, Portuguese areas, Portugal

Salary:

Competitive

Type:

Permanent

Main Industry:

Search Sales Jobs

Advertiser:

adidas

Job ID:

132645650

Posted On: 

21 January 2026

Purpose & Overall Relevance for the Organization:

Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

Key Responsibilities:

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-This role is specific to support Account Operations teams during the implementation of a new SAP S4 system and is limited to the project timelines. This role will be assigned to different teams and markets in Account Operations for the duration of the project.
-Support customer communication through all relevant channels (email, tickets, phone, in person), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
-Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
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-Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
-Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
 
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-Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
-Track carrier deliveries and parcel deliveries
-Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
-Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
-Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.
 

Key Relationships:

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-Customers
-Sales Management Team
-Logistics
-Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound)
-Credit & Collections
-Market Finance
-External providers
 

Knowledge, Skills, and Abilities:

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-Strong Customer Service focus and excellent communication skills.
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-Working knowledge of MS Office, SAP/CRM and Business Objects.
-Advanced English knowledge (written and spoken).
-Fluent in Italian (written and spoken).
-Understanding of costs and of sales generation.
-Process-oriented mindset and in-depth understanding of complex correlations.
-Proactive, Autonomous, and independent working style.
-A high level of problem-solving ability.
-Ability to contribute to a team environment where performance is measured.
-Experience in working under pressure to meet deadlines and conflicting priorities.
 

Requisite Education and Experience/Minimum Qualifications:

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-Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus.
-2+ years’ experience in providing customer support in the field of customer service, sales or logistics

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