Head of Supplier Risk

Hello, we’re Starling.

Banking was broken – so we decided to fix it. The vision? Fast technology, fair service and honest values. All at the tap of a phone, all the time. We built Britain’s first digital bank. One hard-won banking licence later, we set about giving people a new way to spend, save and manage their money (and take better care of the planet, too). We’re changing banking for good. Back then, we were obsessed with unravelling the knotty world of finance and solving people’s problems rather than selling them stuff. We still are.

Since then, we’ve grown. A lot. Over four million accounts (and four account types!). A team of thousands. Headquartered in London with offices in Cardiff, Dublin, Manchester and Southampton. Seven years voted Which? Recommended Provider and Britain’s Best Banking Brand. Still zero branches. Our culture is open, inclusive and focused on solving real customer problems, with an emphasis on doing the right thing, even when it’s not always the easy thing. From our approach to working together and sustainability to how we build our products, our decisions need to make the world – and Starling – a better place to be. Everyone at Starling is essential to our mission, which is really quite simple: to solve our customer’s problems – and build the best bank in the world!

And now we’re providing Starling to other banks, via a Software-as-a-Service (SaaS) proposition through our subsidiary Engine, using the proprietary technology platform that it uses to power our own bank.

The Role:

At our core, we are dedicated to finding fantastic people and creating an environment where they can truly thrive. To support our continued growth, we are looking for a Head of Supplier Risk to join our Vendor Management and Procurement team.

The Head of Supplier Risk will be responsible for leading and managing the Starling Group’s Supplier Risk function. This involves overseeing the team and establishing the necessary processes and policies to ensure the effective, efficient, and compliant management of all supplier risk.

Key Responsibilities

• Define and establish the Group’s framework for supplier risk management.
• Lead, mentor, and develop the supplier risk team.
• Ensure all Group and Bank supplier management activities adhere to relevant law and regulation.
• Design and implement the required processes, tooling, data strategy, and team structure for the function

Requirements

• Significant, demonstrable experience in Supplier Risk Management.
• Proven expertise in Supplier Assurance and Audit processes.
• Deep knowledge of key supplier risk domains, including:
  • IT Security and InfoSec/Cyber Risk
  • Business Continuity Management (BCM), Operational Resilience & Exit Planning
  • Concentration Risk
  • Privacy (e.g., GDPR)
  • Financial Crime (FinCrime)
  • Modern Slavery Act compliance
• Strong understanding of relevant regulatory and legal requirements (e.g., SS1/21, SS2/21, EBA Outsourcing Guidelines, CTPs, SYSC8, CP17/24, OCIR)
• Familiarity with Third-Party Risk Management (TPRM) systems and data management
• Experience participating in industry fora and working groups
• Knowledge of the FS risk agenda

Leadership & Professional Skills:

• Proven ability in Team Leadership and Development.
• Strong influencing skills within a matrix organisational structure.
• High level of intelligence and advanced analytical capability.
• Excellent analysis and decision-making skills, with the ability to simplify complex issues.
• Experience in Business Process Design and improvement.
• Exceptional planning and organisation of workload.
• Demonstrated Project Management skills.

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don’t tick every box. Forget that! While we can’t accommodate every flexible working request, we’re always open to discussion. So, if you’re excited about working with us, but aren’t sure if you’re 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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